Refunds and missed sessions
These rules apply only to in-person programmes at the Tkvarcheli studio. We do not sell shipped goods, software, or recorded subscriptions.
Who this covers
Anchor Lane Chart Institute, Robakidze Highway 24, Tkvarcheli, Georgia. Refund requests: studio@file-anchorlane.click or +995 599 120 347, with your name, programme, and confirmed dates.
Eligibility and timeframe
You may request a full refund of fees already paid if you cancel in writing at least seven full days before the first scheduled classroom hour of that programme. Requests sent after that point follow the partial rules below. We count days on the Georgian calendar, ending at 18:00 GET on the seventh day before start.
Full refund
A full refund is available when (a) you cancel within the seven-day window, or (b) we cancel or postpone a cohort and you cannot take the new dates we offer, or (c) an instructor is absent and we cannot provide a substitute session within 21 days.
Partial refund
If you cancel between six days and 48 hours before the first hour, we refund 50% of the programme fee. The retained half covers a held seat and printed packs already prepared with your name. After 48 hours, course and workshop fees are not refunded except where Georgian consumer rules require otherwise or where we agree a goodwill exception in writing.
Private Chart Review
A 75-minute review may be rescheduled once if you give at least 24 hours’ notice. With less than 24 hours’ notice, or if you do not arrive, the session fee is treated as a no-show and is not refunded. A review that we cancel is rebooked at no extra fee or refunded in full, at your choice.
Deposits
When we ask for a deposit to hold a weekend intensive seat, that deposit is part of the fee. It is refundable on the same timetable as the programme it belongs to. Deposits are not a separate product.
Work already started
Once the first classroom hour of a multi-evening course or a two-day intensive has begun, the fee for that programme is not refundable. You may, if space exists, sit a later cohort for the remaining evenings without a second fee; that is a courtesy, not an automatic right.
Missed evenings and no-shows
If you miss an evening of a six-evening course, we do not refund that evening. We may allow you to sit the same evening with a later cohort if that cohort is running and the instructor agrees. Repeated no-shows without notice may close remaining seats without refund.
Rescheduling
Workshops and intensives may be moved once, subject to a later date having space. Moving inside the seven-day window does not restart the full-refund clock; the original start date still governs refund percentages unless we postponed the event.
Printed materials
Chart packs and worksheets handed to you in class are yours to keep and are not returnable for value. If you cancel before the first hour and packs were not yet printed for you, nothing is deducted for materials. If packs were printed, we may deduct their preparation cost (stated in your confirmation, typically a small share of the fee) from a partial refund.
Non-refundable items
We do not refund: no-show private reviews; evenings already delivered; photocopying you request beyond the standard pack; or travel and lodging you arranged to reach Tkvarcheli.
How to request a refund
Send an email or visit the studio during published hours. Include the programme name and the confirmation date. We confirm in writing whether the refund is full or partial.
Processing time and method
Approved refunds are paid within 14 business days by the same method originally used (bank transfer in GEL is typical). We do not send cash by post. Currency conversion fees charged by your bank are yours.
Exceptions
Serious illness or travel disruption documented in writing may be treated more generously than the 50% window; that decision is made by the studio, not by this page automatically. We do not offer refunds for dissatisfaction with historical examples, for failing to complete homework, or because market prices moved after class.